Privacy Policy

Information you give us:

• Account details: your name, email address and password. Your password is stored only as a one-way hash, so we cannot read it.
• Optional profile details: phone number, date of birth, gender and a profile photo.
• Delivery addresses, including the name and phone number of the person receiving the order.
• Order information: the watches you ordered, amounts, discount codes used, delivery and payment method, and the status of the order.
• Messages you send through our contact form, including your name, email and any order number you mention.

Information collected automatically:

• A sign-in cookie that keeps you logged in (see “Cookies” below).
• Standard server logs, such as your IP address, browser type and the pages requested. We use these to keep the site secure and working.

We do not see or store your card, UPI or bank details. Online payments are entered on Razorpay's secure payment window and processed by them.

• To create and manage your account and keep you signed in.
• To process, deliver and support your orders, including cancellations, returns and refunds.
• To confirm and reconcile payments with our payment provider.
• To reply to your questions and requests.
• To prevent fraud and abuse and to keep our systems secure.
• To meet our legal, tax and accounting obligations.

We share only what is needed, with the services that help us run the store:

• Razorpay: processes online payments and refunds for orders paid online.
• Delivery partners: receive the recipient's name, address and phone number so your order can reach you.
• Cloudinary: stores the product photos on our site and any profile photo you upload.
• Our hosting and database providers: store the website and its data on our behalf.
• A public pincode directory (api.postalpincode.in): when you use “Check” on a pincode at checkout, only the pincode you typed is sent to it, to fill in your city and state.
• Authorities, where the law requires it.

We do not sell your personal information.

We use one essential cookie to keep you signed in. It is set by our server, cannot be read by scripts on the page, and expires after 30 days or when you sign out. We do not use advertising or cross-site tracking cookies.

We keep your account information for as long as your account is open. Order records are kept for as long as needed to handle returns, resolve disputes and meet tax and accounting requirements, even if you close your account.

Passwords are hashed, sessions use short-lived tokens, and traffic to the site is encrypted in transit. No online service can be made perfectly secure, so please use a strong, unique password and keep it private.

You can:

• Review and update your name, phone number, date of birth, gender, photo, addresses and password at any time from your profile.
• Ask us for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or to delete your account and associated data, subject to records we must keep by law.
• Withdraw consent for optional uses of your information.

To make a request, or to raise a concern about how your information is handled, write to us at support@watchheavens.com from the email address on your account. We aim to respond within 30 days. Where the Digital Personal Data Protection Act, 2023 gives you additional rights, we will honour them.

Our website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will remove it.

We may update this policy from time to time. The date at the top shows when it last changed. Continuing to use the site after an update means you accept the revised policy.

Questions about privacy: support@watchheavens.com, or use our contact form.