Refund & Returns Policy

You can cancel an order yourself from My Orders until it has been shipped. The order page shows a Cancel order button while cancellation is possible.

• The watches go back into stock and any discount code you used is released.
• If you already paid online, the full amount is refunded to your original payment method.
• Once an order has shipped it can no longer be cancelled, but you can return it after delivery as described below.
• Orders paid online that are not paid within 30 minutes are cancelled automatically.

You can request a return within 7 days of delivery if:

• the watch is unused and unworn, and has no marks, scratches or damage that happened after delivery;
• it is in its original packaging with all accessories, tags, manuals and any warranty cards that came with it; and
• you have not resized, altered or replaced the strap or any other part.

To start, open the order in My Orders and choose Return items, telling us the reason. The button appears for 7 days after delivery. We will review your request and contact you with the next steps for sending the watch back.

We may decline a return if the watch is received used, damaged, altered, or without its original packaging and accessories.

If your watch arrives damaged, doesn't work, or isn't what you ordered, contact us within 7 days of delivery at support@watchheavens.com, with your order number and clear photos of the watch and the packaging. We will arrange a replacement or a refund.

• Paid online (UPI, card, net banking, wallet): the refund goes back to the same payment method. After we approve it, banks and payment providers usually take about 5–7 business days to show it, and sometimes longer.
• Cash on delivery: we will contact you to refund the amount by bank transfer or UPI to an account you confirm.
• Discounts: you are refunded the amount you actually paid, after any discount code was applied.

Refund timelines depend partly on your bank. If you haven't received a refund after 10 business days, write to us and we will trace it with you.

Need help with a cancellation, return or refund? Email support@watchheavens.com or use our contact form, and include your order number so we can find it quickly.